Job Description

Restaurant Operations LeadSalary $20.00 - $24.00/hourCity FredericksburgState/Province VirginiaZip/Postal Code 22407Country United StatesIndustry Restaurant/Food ServicesJob Type Full timeJob DescriptionCompany: Chick-fil-A Spotsylvania Towne Centre Locally owned and operated by James Sullivan, who began his Chick-fil-A journey as a Team Member at age 16, served in Chick-fil-A's Leadership Development Program, and ultimately returned to his hometown restaurant as the Owner/Operator. James is passionate about developing future leaders and creating opportunities for others to grow personally and professionally through direct mentorship, coaching, and hands-on leadership development. This is a unique opportunity to work directly alongside an Owner/Operator who has successfully progressed from Team Member to business owner and is committed to helping others pursue similar growth opportunities. Chick-fil-A Spotsylvania Towne Centre is a growing business with sales increasing by more than 10% year-over-year and a rapidly expanding catering program serving the greater Fredericksburg community. Located inside Spotsylvania Towne Centre, this restaurant offers leaders broad exposure to every aspect of the business, creating accelerated growth opportunities and greater ownership than many traditional restaurant environments. The restaurant actively supports the Fredericksburg community through partnerships with local events, youth programs, and the Fredericksburg Nationals baseball organization. Chick-fil-A has received the highest customer satisfaction scores among quick-service restaurants for 11 consecutive years. Chick-fil-A is the largest quick-service chicken restaurant chain in the United States and one of the fastest-growing restaurant brands in the nation. Chick-fil-A has been recognized by Forbes for Best Customer Service (2026), America's Dream Employers (2026), America's Best Companies (2026), America's Best Large Employers (2026), Most Trusted Companies in America (2026), Customer Experience All Stars (2024), Best Brands for Value (2025), Best Brands for Social Impact (2023), Best Employers for Women (2023), and The Halo 100 (2022). Chick-fil-A has invested more than $244 million in Team Member scholarships since 1973, including more than $29 million awarded in 2026 to more than 16,000 recipients, the largest annual scholarship investment in the company's history.Value and Appreciate Employees Competitive Hourly Pay Bonus Opportunity Leadership Development & Training Direct Mentorship from the Owner/Operator Free Meals During Shifts Paid Breaks Scholarship Opportunities Tuition Discounts at Over 100 Colleges Sundays Off Overtime Available OpportunityWe are looking for a driven Restaurant Operations Lead who is ready to take the next step in their leadership career. This is a hands-on leadership development opportunity for someone who has already demonstrated the ability to lead people and is ready to grow into broader operational ownership. You will work directly alongside the Owner/Operator, develop leaders, influence restaurant performance, and gain experience helping lead a multi-million-dollar business. The vision for this position extends well beyond leading shifts. Through a structured development process, the right candidate will have the opportunity to take on increasing responsibility for people, systems, business metrics, and overall restaurant operations, with a clear pathway toward Operations Director based on performance and demonstrated readiness. If you are early in your leadership career but hungry for meaningful responsibility, direct mentorship, and the opportunity to grow into senior restaurant leadership, we would love to meet you.Your ImpactLead all Front of House operations, ensuring excellence in guest experience, speed of service, accuracy, cleanliness, and overall restaurant performance.Build and develop a high-performing leadership pipeline by coaching Shift Leaders and Team Members, identifying future leaders, and creating clear paths for growth and accountability.Partner directly with the Owner/Operator to drive key business metrics including labor productivity, guest satisfaction, food safety, staffing health, and operational execution.Analyze guest feedback, CEM data, labor reports, and operational trends to identify opportunities, solve problems, and implement solutions that improve results.Own scheduling, staffing, and labor stewardship, balancing exceptional hospitality with strong financial performance and responsible resource management.Lead and influence a team of 50+ Team Members and leaders through intentional coaching, clear expectations, performance conversations, and consistent follow-through.Collaborate with the Culinary Director and leadership team to align Front and Back of House operations, strengthen communication, and create a unified restaurant culture.Ensure Chick-fil-A standards are executed consistently through proactive coaching, operational discipline, food safety excellence, and attention to detail.Create systems, processes, and operational improvements that increase efficiency, strengthen execution, and support long-term restaurant growth.Help prepare the restaurant for future expansion and Operator relocation goals by building leadership bench strength, developing successors, and creating sustainable operational excellence.Foster a culture rooted in Ownership, Responsibility, Excellence, and Care while helping team members grow both personally and professionally.Serve as a trusted strategic partner to the Owner/Operator, helping translate vision into action and ensuring key initiatives are executed effectively.Background Profile2+ years of leadership experienceRestaurant, hospitality, retail, or other people-focused leadership experienceExperience coaching or developing othersStrong communication and problem-solving skillsComfortable using metrics and feedback to improve performanceOpen availability, including Fridays, Saturdays, opening and closing shiftsBachelor's degree preferred, not requiredDesire to grow into senior operational leadershipApply now and you will be contacted ASAP.

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