Job Description

Back of House (Kitchen) Director

Salary Starting at $23.00/hour

City Medina

State/Province Ohio

Zip/Postal Code 44256

Country United States

Industry Restaurant/Food Services

Job Type Full time

Job Description

Company: Chick-fil-A Medina (OH) Tony Morgano, a Medina native and former Navy submarine officer, opened Chick-fil-A Medina in 2021 with a vision to develop people, serve the community, and pursue operational excellence. Chick-fil-A Medina is known for its strong culture, leadership development opportunities, and community involvement through family events, Kids Eat Free nights, and local partnerships throughout Medina County. With a structured growth path from Team Member to Executive leadership, Chick-fil-A Medina is committed to helping team members build valuable skills, grow as leaders, and reach their full potential. Chick-fil-A Medina is a growing $7 million+ restaurant that has experienced consistent year-over-year growth while continuing to invest heavily in people development, training, and leadership systems. Chick-fil-A has received the highest customer satisfaction scores among quick-service restaurants for 11 consecutive years. Chick-fil-A is the largest quick-service chicken restaurant chain in the United States and one of the fastest-growing restaurant brands in the nation. Chick-fil-A has been recognized by Forbes for Best Customer Service (2026), America's Dream Employers (2026), America's Best Companies (2026), America's Best Large Employers (2026), Most Trusted Companies in America (2026), Customer Experience All Stars (2024), Best Brands for Value (2025), Best Brands for Social Impact (2023), Best Employers for Women (2023), and The Halo 100 (2022). Chick-fil-A has invested more than $244 million in Team Member scholarships since 1973, including more than $29 million awarded in 2026 to more than 16,000 recipients, the largest annual scholarship investment in the company's history.

Value and Appreciate Employees

Health Insurance Contribution

IRA with Matching

Paid Time Off

Employee Meals

Uniform Allowance

Performance Bonus

100% Tuition & Books Covered through the University of the Cumberlands

Sundays Off

Structured Leadership Development Program

Investment in Professional Certifications and Training

Clear Path to Advanced Leadership Opportunities

Overtime Available

Opportunity

We are seeking a Back of House (Kitchen) Director to join our leadership team at Chick-fil-A Medina, with a specific focus on leading evening kitchen operations. This is a high-impact leadership opportunity for someone who is passionate about developing people, building high-performing teams, and driving operational excellence. As the Back of House Director, you will lead one of the most critical areas of the restaurant by coaching leaders, developing Team Members, and ensuring exceptional food quality, food safety, and operational execution every day. Working alongside an experienced leadership team and dedicated morning kitchen leadership, you will have the opportunity to focus on building a strong evening operation rather than trying to oversee every daypart. You will help develop leaders, strengthen systems, solve operational challenges, and create a kitchen that performs consistently whether you are physically present or not. If you enjoy leading people, creating structure, solving operational challenges, and building something that lasts, this is an exceptional opportunity to grow your leadership career while making a lasting impact.

Your Impact

Lead and develop a high-performing Back of House team of 30+ Team Members

Take ownership of evening Back of House operations and performance

Coach, mentor, and develop future leaders through intentional leadership development

Build a culture of accountability, ownership, and operational excellence

Oversee closing Back of House operations, ensuring remarkable food quality, speed, and accuracy

Recruit, interview, onboard, and develop Back of House Team Members

Own labor scheduling, staffing plans, and team accountability

Drive food safety, cleanliness, and Chick-fil-A operational standards

Monitor and improve key performance metrics including food cost, waste, labor efficiency, and operational execution

Identify opportunities to improve systems, efficiency, and profitability

Partner with the Executive Leadership Team to achieve long-term restaurant goals

Help create an environment where people are challenged, developed, and equipped for future leadership opportunities

Background Profile

Minimum of 2 years of leadership experience in a restaurant, hospitality, or similar fast-paced environment

Proven experience leading and developing teams

Demonstrated ability to hold others accountable while building positive relationships

Strong organizational, communication, and problem-solving skills

Experience managing multiple priorities in a fast-paced environment

Availability to regularly work approximately 3:00 PM–11:00 PM, including Fridays and Saturdays

Passion for coaching others and building high-performing teams

Experience with scheduling, food safety, inventory, or operational metrics is preferred

Chick-fil-A experience is a plus, but not required

Passion for Chick-fil-A's values and servant leadership philosophy

Apply now and you will be contacted ASAP.

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